Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original bag.
To complete your return, we require a receipt or proof of date of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Happy Silk, Garvar Lundins gränd 4, 112 20 Stockholm, Sweden
To return your product, you should mail your product to:
Happy Silk, Garvar Lundins gränd 4, 112 20 Stockholm, Sweden
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We offer shipping to all EU countries (free shipping in the EU.) with a delivery time of 3-5 working days (1-3 within the UK) from order date.
Please note that the estimated delivery times are provided as guidelines, and do not take into account possible delays caused by payment authorization.
Estimated delivery times are to be seen as a guide only, and starts from the date of dispatch. Happy Silk are not responsible for any delays caused by the shippers.
We are not able to redirect orders once items have been dispatched.